Thursday, 18 October 2012

Systems should work for People, Not other way

People those whoever travelling to office, especially, crossing over sholinganallur signal, on OMR road, Chennai, would know how challenging it is. This signal has 4 roads, and intersection of them. 1 points to Madhya Kailash,  2nd one referrs to Siruseri, 3rd ECR and 4th is Medavakkam. 1 & 2 represent same road and similarly 3 & 4 represent same road. Both 1 & 2 AND 3 & 4, intersect at Sholinganallur.

This signal is, one of the most time consuming signal. As usual, at this place, we have automated signal and also physical & human being as traffic constable.

On 17-Oct-2012, I missed my office bus, due to the rain and planned to travel by Bike, from Saidapet to Siruseri. As soon as, I reached, Sholinganallur Signal, travelling from Madhya Kailash, hoping to cross-over junction to travel towards Siruseri.

At that moment, the traffic constable was organizing the vehicles to move into their respective lane, based on the time slice available, as appropriately, with the direction of automatic signal. When the turn came to Medavakkam lane, he was allowing them to pass over. But at that moment, their were very few vehicles available, and our lane had more vehicles. The constable was willing OR not capable to let our lane vehicles to go. Instead, he was keep inviting vehicles from medavakkam road to cross-over.

I was quiet curious in observing him. Even though he is aware that the vehicles were few on Medavakkam lane, he was keep checking the automatic signal, accordingly, passing his directions. When the automatic signal, changed my lane favour, he has changed his direction and supported us.

I was surprised about this approach. Why the human being, is present in the situation & location, and aware of the need of the moment, but able or not permitted to take decision? Why should he need to check for automatic signal direction? Why no such manual override option not provided to that constable?

Whether people need work as per systems established? OR Whether system need to work as per People? As per my opinion as concern, if a human intervention available, then, system override to be allowed, based on the human judgement.

All systems need work for people. People should not work for systems. However, based on discipline, principles and common directions, if system available, we can follow. But if required, based on the situation, we need to have opportunity and facility to override the established system, by human, at all aspects.

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